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SMS & The Healthcare Industry

The healthcare sector relies on laser sharp time-keeping by suppliers, health professionals and patients alike.

According to the NHS, almost eight million hospital appointments were missed, or ‘did not attend’, in 2017/18 (not including appointments cancelled in advance by either the hospital or the patient). And with each hospital outpatient appointment costing the NHS approximately £120 – that means almost £1 billion worth of appointments were missed, equivalent to 257,000 hip replacements or 990,000 cataract operations.

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