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About Us

Cosmic SMS has been developed by an experienced team of SMS and mobile communications specialists who have been involved in providing first class and dependable business SMS services and solutions since 2004.

About Us

Our ethos – to provide SMS solutions that are genuinely useful and represent great value, to make our customers feel good about the service they are receiving and to continually strive to improve and develop new SMS solutions to meet our customers’ needs.

Security Policy

Introduction

The Cosmic SMS information security policy provides the guiding framework for managing information security within our organisation - how we process and protect your data, the security of our systems, internal security and staff procedures, our obligations under law and relationships with third parties.

Privacy - Data Protection Registration Number: ZA042029

Cosmic SMS is committed to protecting your privacy. We aim to provide a secure environment so you can use our products and services safe in the knowledge that the security of your personal and business data is maintained and respected.

Information sent to Cosmic SMS remains the property of the account holder. Any information such as your name, address, email and contact details that we collect from you is used only for the purpose of processing orders, providing customer support and providing you with information in response to your queries or keeping you informed of any new services we may have to offer.

Information you entrust with us will at no time be made available to a third party without your full consent, except where Cosmic SMS are legally required by law to do so.

Remarketing Disclosure

We use Google cookies to track users on our website. This includes Google remarketing, where we show our visitors adverts on third party websites. You can opt out of this tracking by following this link: Google Ads Help

Security

The Cosmic SMS messaging platform connects using the mobile industry standard SMPP protocol over SSL into the UK's largest tier 1 aggregator, with messages routed through UK mobile operator networks - providing high throughput, reliability, secure end to end encryption and fast delivery.

Our messaging platform servers are hosted by UKFast. The reliability and security of their hosting infrastructure, backed up by a knowledgeable and helpful support team, has proven to be key in delivering the mission critical hosting we required.

Our servers have been hardened and secured using our own in-house technical expertise. Cosmic SMS is compliant with the PCI DSS (Payment Card Industry Data Security Standard) scan validation requirements, as awarded by Security Metrics, who act on behalf of the HSBC.

No payment card details are held on our servers. All payment data entered for online purchases is passed securely through to our payment provider, Sage Pay, who then handle the transaction authorisation process securely with the payment card issuing bank.

We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. Cosmic SMS uses industry-standard security measures to protect the integrity and confidentiality of any Personal Data it owns or processes on behalf of Clients, including, in appropriate circumstances, the use of firewalls, restricted access, and encrypted transmissions.

Data Processing

As Data Processor, Cosmic SMS will only process Personal Data pursuant to the instructions of the applicable Client. Cosmic SMS may use the services of third party Data Processors to process Personal Data in accordance with purposes identified for such Personal Data by the applicable Client. Except as stated herein, Cosmic SMS will not transfer Personal Data to a third party without instructions from the applicable Client.

Data Control

As Data Controller, Cosmic SMS receives Personal Data about our business contacts. Cosmic SMS owns and controls such Personal Data as stated in our Privacy Statement.

Service-related Announcements

We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Disclaimer

Cosmic SMS limits access to Personal Data to those persons in the Cosmic SMS organization who have a business need to process such Personal Data. However, no company, including Cosmic SMS, can fully eliminate the security risks associated with such Personal Data. Due to factors beyond Cosmic SMS's control, Cosmic SMS cannot ensure that Personal Data will not be disclosed to third parties. For example, Cosmic SMS may become legally obligated to disclose such data, or, despite precautions, third parties may circumvent security measures to intercept or access such data.

Changes to this Security Policy

We reserve the right to modify this Security Policy at any time, so please review it regularly. If we make changes to this Security Policy, we will post the revised Security Policy on the site and other places we deem appropriate. All such changes shall be binding on you 30 days after they are initially posted on the site unless you are a new user, in which case they are binding on you immediately.

If you have any questions regarding this Security Policy please contact us at info@cosmicsms.com

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